Like others, I am glad to read that a big computer problem that interfered with plane travel was not a plot or a result of malicious intent, but was an old fashioned boo-boo, an error. As we keep researching and trying, nobly, to improve, we do research. It is careful, arduous research. We find a way to work better, faster. An update is sent to all users. It needs to be conveyed accurately and it needs to be applied. What could go wrong?
