It's been dry here. Our area is famous for being dry. It is the "Golden Sands", good farming land if it is properly irrigated. We have to be ready for the precious rain when it comes. A good rain storm is an invitation to change, to switch to walking in the rain, letting the car get showered, catching up on recorded tv shows backed up and waiting. We try to be agile and switch plans gracefully when it is raining or too windy for much.
We are aiming at greater agility with speed problems. Weather switches we are pretty good with. Required changes in speed are harder for us. Watch us zip around a big store, getting what we need, waving at friends as we hurry past each other. Then, we remember that we are carrying that item that needs to be returned. The store has a fair and usable return policy. We have the receipt and both it and the item are even in the original bag. No problem. We walk to the customer service area and whoa! Several people in line waiting for service and all three clerks already working with someone. To fulfill our plan, it is best to wait.
To WHAT? Wait? We hardly know the meaning of the word any more. In truth, the clerks are quick and thorough. People deserve full attention when they have a problem and they get it. But, do they have to take sooooooooooo long? Couldn't they spend some their wait time getting their credit card out so they are ready when they do reach the counter? Are they really asking us to stand in line and wait? Isn't there a law against having to wait like this? We wanted to be out of here before this. We are Americans! Don't we have rights? Haven't these people any idea of GOOD customer service?
Pray for us. Send us the gift of the same agility we use with rain to use with waiting. I know we will use it more often: traffic lights, waiting for phones to be answered, waiting to be called into the doctor's office but we really need that grace, that eye for the beauty of opportunity.
