My friend is intelligent and sophisticated. She has received ebooks as gifts before. But this time, the email stating that she had received a gift seemed to have no places to click acceptance. We looked over the gift notice carefully and I had to agree: where can one say ok?
Then, I noticed the large empty spaces in the message and I realized that there were no images of any sort. After looking carefully, we found tiny letters off in the corner that said "Click to download images." We clicked and among the images was one labeled "Click here to accept this gift." We clicked and got the gift in her Kindle library. I know that images are built of code and that code can be altered or house added instructions that cause problems.
It is true that a good, old-fashioned book with paper pages can be quite reliable and usable. However, the physical weight of the book, the storage of the book and accumulation of it and other books can make the use of computer files of a book's language a handy alternative to traditional books. To me, there are other important advantages. The print can be enlarged or shrunk quickly and conveniently. Highlighted text can be created with an ever-handy fingertip and the highlights, amassed in order in a file, can be sent to one's email (if using Amazon Kindle). Most importantly, for an impatient guy, a Kindle book arrives through the atmosphere with no wire connection to anything.
But, as with anything, there can be errors, breakdowns and changes. It can help to explain the problem in a few words in a Google or Duckduckgo search and see if the result helps. There is also one's grandkids and the firm's customer service.