Take a look at the first link in this and the story itself.
http://thenextweb.com/google/2013/10/10/google-engineer-submits-joke-support-ticket-asking-for-a-monorail-google-buys-monorail-cars/
http://thenextweb.com/google/2013/10/10/google-engineer-submits-joke-support-ticket-asking-for-a-monorail-google-buys-monorail-cars/
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Bill
Main blog: Fear, Fun and Filoz
Main web site: Kirbyvariety